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Cancellation policy

Unless additional terms are provided directly by Operator, all reservations/bookings/fees are non-refundable. It is the responsibility of Operator to supply any additional terms that Operator may offer. Please note that an Operator has no authority to refund that booking fee for EXJEX’s services, and such booking fee shall at all times be non-refundable.

Refunds/dispute policies

Since each transaction and the actual reservation/booking and any additional terms is directly between Passenger and Operator, EXJEX is not responsible for refunds or disputes that may occur between such parties. Disputes will be the sole responsibility of Passengers and Operators to resolve. EXJEX may provide email addresses or other contact information for communication between the disputing parties to facilitate resolution, but has no liability for unresolved issues. You agree to allow EXJEX to release your contact information to facilitate settlement of disputes. You acknowledge that any chargebacks are governed per the terms of ADD CREDIT CARD PROCESSOR YOU MAY USE or the relevant card brand.

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